Can B300S and B300 be mixed? Yes. 4 packs in total.
Can I use the AC500 alone? No, it's 100% modular and needs to team with B300S/B300 to get its job done.
What is the max charging power of AC500? 1. 3,000W max. with 1*B300 2. 5,000W max. with 2*B300 or more 3. 4,500W max. with 1*B300S (PV+AC) 4. 8,000W max. with 2*B300S or more (PV+AC)
Can I use other brands' batteries? No, the AC500 is compatible with B300S or B300 ONLY.
What is the power consumption of AC500 when it's off/on? 1. 11W when AC500 is on, DC and AC are off; 2. 30W when AC and DC are on.
Do I need an extra cable to connect B300 and AC500? Yes, P150D to P090D is required, you may order it separately.
What is the difference between B300S and B300? 1) Current capacity: 130A for B300S while 75A for B300. 2) ONLY B300S features the automatic heating function. 3) Solar input: 500W for B300S while 200W for B300.
How does the heating function work? When the temperature is below 0℃, the battery will be automatically heated once AC or PV charging is activated (input power＞400W).
Is AC500 compatible with AC300's fusion box? Yes.
How to connect AC500 to the main panel? Low Voltage Area: Match the transfer switch and smart home panel to the main panel. High Voltage Area: Match the transfer switch to the main power box.
What is the maximum power of AC500 when using the fusion box? 1) 7,200W when connected with P030A 2) 10,000W when directly connected to the distribution box.
Is there a UPS function when using fusion box? No, but we do have EPS (emergency power supply).
What is the switching time of the UPS? 20ms.
Can I use third party solar panels to charge AC500? Yes, the solar panels must meet the following conditions: 1) Total voltage:12-150V 2) Total power: 3000W max. 3) With MC4 connectors
Can I use rooftop solar panel to charge AC500? Yes, but please note that your solar roof must meet: 1. No micro-inverter 2. Open circuit voltage 12-150V 3. With MC4 connectors Note: When OCV exceeds 150V, you may use BLUETTI D300S* to step down the voltage to achieve solar charging.
Does AC500 support charging and discharging at the same time? Yes.
How long will AC500 run my device? Running time = battery capacity x DoD x η ÷ device rated power DoD: Depth of Discharge, η: local inverter efficiency. For AC500, both DoD and η are 90%. If you run a 1,000W microwave oven with a AC500 + B300S combo, the running time will be 3,072Wh × 90% × 90% ÷ 1,000W ≈ 2.5 hours Note: 1) This formula doesn't apply to inductive loads with compressors, such as refrigerators, air conditioners, etc. 2) The above data is for reference ONLY.
Is AC500 waterproof? No, please keep it in a dry place.
Can I use the fusion box in high voltage areas? No.
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BLUETTI Warranty & Returns
Warranty Policy
Warranty Period BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser. The warranty period starts on the date of purchase by the original consumer purchaser,
• For the product of portable power station, the warranty period varies from 24 months to 72 months.
• For the product of home backup system, the warranty period varies from 48 months to 60 months.
• For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations. Please clickherefor more details.
Warranty Statement Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
• A purchased order number made through BLUETTI official stores.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty 1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.); 2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals; 3. Purchased from unauthorized resellers; 4. Use for special application other than normal consumer use; 5. Lost, stolen or full refunded product; 6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes; 7. Invalid proof of purchase; 8. Warranty period expired 9. The battery model on the warranty certificate does not match the actual item; 10. Unauthorized alteration on the warranty certificate; 11. Product wear and tear through the usage of time.
Return and Refund
• Order Cancellation:
Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the BLUETTI official store. If the product has been shipped, an intercept fee will be charged.
• 30 days money-back guarantee will be automatically credited to your order.
• For more details, please see below.
Claim Process
• Please contact us via Email: sales@romeosolar.com , Monday through Saturday, for any assistance with the product.
• For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
• Repaired by BLUETTI service center, or swap for a replacement product with equivalent specifications according to model and service life
• In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at BLUETTI warehouse.
• A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
• For any out of warranty claims, please priorly contact us for more details.
Warranty Extension
• The warranty extension is now only applicable for the model of AC200MAX, AC200P or B230 purchased from BLUETTI official website with protection against damage without service fee.
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein. This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You also have other rights from state to state. BLUETTI’s only liability shall be the repair or replacement as stated above.
Refund Policy
Returnand Refund
BLUETTI is obligated to provide the return service to all customers. The return service is currently available to the country of purchase. If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted. If the item is purchased from distributors of BLUETTI, may follow the distributor policies. Please contact your distributor for further information. Return and refund policies may vary according to local laws and regulations.
Order Cancellation
Customers can request an order cancellation within 48 hours after placing an order by email or phone with the BLUETTI official store. However, if the product has already been shipped, a $25 intercept fee will be charged. Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Lost / Damaged Products Received
• If the product was not delivered or lost, please immediately contact us.
• If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
30-Days Money-Back Guarantee
• Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:
RMA provided by Customer Service
Once the item is received at BLUETTI warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
2.Self-paid Return
Please contact Customer Service to get return details.
• If 30 days have passed since the purchase, full refund cannot be offered.
• Double shipping fee will be deducted from the original payment if you reject the shipments.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Return Process
• Please contact Customer Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
• Please follow the instructions guided on how to properly pack and return the product safely.
Refund
• For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
• For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
• Refund will be processed within 14 business days after the product is returned to BLUETTI warehouse with a refund notification to customer email address.
Note: Please contact us if the refund is not received within 14 business days.
